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Our friendly customer service team are on hand to help with every question, query and quibble you may have about our range of trees. You can contact them via telephone, email, live chat or WhatsApp.
Our artificial trees are sourced from a range of suppliers around the world. Each one has been compared against the real version for the highest authenticity and we’ve search long and hard to find the highest quality for affordable prices.
When we receive new products, we measure, photograph and write detailed product descriptions of both the benefits and limitations of each tree so you know everything there is to know before you make a decision.
We encourage all of our customers to write honest feedback about our products so you can see real, human opinions and aren’t left in the dark. We can’t change or delete any of these reviews so you know the feedback is genuine.
If your order isn’t to your taste you can return it for a full refund or exchange within 60 days. Our excellent customer service team will help you every step of the way to find a solution and unlike most companies, we will refund any standard delivery charge you pay.
We offer both indoor and outdoor artificial trees and have created a quick guide to help you understand the three levels of UV resistance that we offer. If you’re looking at a product that isn’t UV resistant but would still like to place it outside, there are some easy measures you can take to extend its life.
We recommend repotting your new artificial tree to finish the overall look and add extra stability. We offer both indoor and outdoor pots in a range of styles and colours to suit your home and garden. When it comes to repotting your tree we’ve made an easy to follow guide, including a quick step by step video, to guide you through the process.
When you first receive your order you may find that the foliage has gotten a little squashed in its box. This is completely normal when buying artificial plants and only needs a few minutes spent arranging the foliage until you are happy with it. We’ve written a short guide to help.
Artificial trees are perfect for transforming a dull office environment. They give a great first impression to clients and other visitors and plants in the office are known to improve productivity and happiness of employees.
Read our blog here.
We’ve created a step by step guide, starting from the moment you receive your artificial plants, to help you keep your plants looking their best.
Read our how to guide.
We think the name ‘flame resistant’ is misleading. We get many enquiries about them but few actually understand the meaning behind flame resistant artificial trees.