Delivery
Want to know how we get plants from our place to yours? How long it'll be before you can start creating your own low maintenance paradise? You're in the right place!
Standard delivery to mainland UK takes 2-4 working days, costs £5 and becomes free if you spend over £75. Deliveries to some areas and locations may cost a little more and take a little longer.
We dispatch most things via FedEx and TNT's shared network. Occassionally we'll use Royal Mail or a Pallet Network courier. Orders delivered on a pallet are a kerbside delivery service.
You can track your order once we've dispatched it here (coming soon). We'll also send you a dispatch email with a tracking link in it.
If your order arrives and it is damaged, please get in touch. Full details of our damage policy can be found here.
You can collect your order from our warehouse in Great Yarmouth, Norfolk. Please speak to our team if you'd like to do this.
Mainland UK is a term couriers and retailers use to define the 'central' areas of the UK. This generally excludes islands, Northern Ireland and areas of Scotland that aren't densely populated. Sadly deliveries to these areas cost a little bit more.
Since the UK left the European Union, there are now additional customs forms and documentation required to deliver to Northern Ireland.
Even though there are no duties payable, this still adds work for couriers, which has led to an increase in delivery costs. If and when this paperwork is removed, we hope to be able to reduce the price.
As of October 2022, we automatically remove VAT from orders to the Channel Islands before the payment stage of our checkout.
We are not registered for GST, so depending on the value of your order you may need to declare your goods and pay the Goods and Services Tax (GST) which as of May 2023 is 5%. More information and up to date information can be found on the Jersey Government website here.
If you need to pay GST, our courier will contact you once your order has arrived in Jersey.
We do not charge VAT on orders sent directly to Jersey; however we are not able to cover the cost of GST.
We do not ship internationally. If you live outside of the United Kingdom, you can arrange for your own courier to collect the items from us. If you are exporting the goods, you may be able to claim a VAT refund from us once they have been exported. Contact our team for more information.
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Pre-orders
It's not always possible to keep every plant, flower, and tree in stock. If an item becomes out of stock, you can usually pre-order it via our website.