Want to know how we get plants from our place to yours? How long it'll be before you can start creating your own low maintenance paradise? You're in the right place!
Standard delivery takes 2-3 working days, costs £5 and becomes free if you spend over £70. Deliveries to some areas and locations may cost a little more and take a little longer.
We have a range of delivery options to choose from which vary in price and speed to suit your needs. The options presented to you may depend on your location within the UK.
|Standard||Standard||Next day||Next day||Next day|
|Under £70||Over £70||Under £70||£70-£400||£400+|
|Isle of Wight||£5||FREE||-||-||-|
Next day order timeframes are based on orders placed by 1pm. After this time, we will attempt to dispatch your order on the same day, however it isn't guaranteed.
|Mainland UK||2-3 working days||By 1pm next working day|
|The Highlands||3-5 working days||-|
|Isle of Wight||3-5 working days||-|
|Offshore Islands||5-7 working days||-|
|Northern Ireland||5-7 working days||-|
Order by 12:45pm and select an upgraded option and we'll usually dispatch your order on the same day.
We dispatch most things via FedEx and TNT's shared network. Occassionally we'll use Royal Mail or a Pallet Network courier.
You can track your order once we've dispatched it here (coming soon). We'll also send you a dispatch email with a tracking link in it.
If your order arrives and it is damaged, please get in touch. Full details of our damage policy can be found here.
You can collect your order from our warehouse in Great Yarmouth, Norfolk. Please speak to our team if you'd like to do this.
Mainland UK is a term couriers and retailers use to define the 'central' areas of the UK. This generally excludes islands, Northern Ireland and areas of Scotland that aren't densely populated. Sadly deliveries to these areas cost a little bit more.
Since the UK left the European Union, there are now additional customs forms and documentation required to deliver to Northern Ireland.
Even though there are no duties payable, this still adds work for couriers, which has led to an increase in delivery costs. If and when this paperwork is removed, we hope to be able to reduce the price.
We do not ship internationally. If you live outside of the United Kingdom, you can arrange for your own courier to collect the items from us. If you are exporting the goods, you may be able to claim a VAT refund from us once they have been exported. Contact our team for more information.