Our standard delivery service costs £5 (free when you spend £70) and takes between 2-3 working days. Upgraded delivery services may be available based on your location.
Some locations may cost extra and take a little longer. For more information visit our delivery page here.
If the product isn’t suitable or you simply don’t like it, you can return it to us for a full refund.
- 60 days to return the item to us
- You will need to cover the cost of returning the item
- Use a courier comparison website to get the best price
For further information or to submit a return request, visit our returns page here.
In the unlikely event that the item arrives damaged, please get in touch with our customer service team.
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Reviews & questions
Everything you need to know
Other than a light dusting, there isn't really any ongoing care that you need to worry about. Just pop it in it's new home and relax!
If you’re placing your artificial oriental bamboo outside, it's a good idea to rotate the plant every few months to spread any gradual weathering. We also recommend moving it out of harms way during extreme weather.
We package our artificial bamboo plants nice and tight to keep them safe during delivery. It does mean they can appear compressed. Don’t fret, it’s a quick and easy job to bring them to life…
Begin at the bottom of the the bamboo and work your way up, pulling and adjusting the harder wired plastic stems into position. Then work open any closed bunches of leaves. If there are any small crinkles, these should drop out over the next week or so.
If you need a hand, give us a bell and we'll guide you.
These trees, along with most in our range, arrive in a small black starter pot. Help your new artificial tree fit into its new home by pairing it with a suitable plant pot (we’ll offer up some perfect options when you add it to your basket).
This step will also add weight and stability for when it’s in place outside your home. Potting your tree is quick, easy, and only ever needs to be done once.
- Pick a suitable pot. Choose one with drainage if the plant is going outside.
- Prefill the pot so that the starter pot sits just inside the top of the plant pot.
- Pop the tree into the pot.
- Fill around the starter pot with earth, sand, or decorative stones.
Did you know?
Bamboo is the fastest growing plant on the planet and is often used as scaffolding in asian countries such as China or Vietnam!