Terms & conditions

When buying anything from our website you agree to be bound by these terms and conditions and documents referred to within them. If you have any questions or queries please get in touch before ordering.

Introduction

This contract sets out:

your legal rights and responsibilities
our legal rights and responsibilities and
certain key information required by law.

In this contract:

‘We’, ‘us’ or ‘our’ means Blooming Artificial Ltd; and
‘You’ or ‘your’ means the person using our site to buy goods from us.

Blooming Artificial Ltd is registered in the United Kingdom at Lefevre Way, Gapton Hall Industrial Estate, Great Yarmouth, Norfolk, NR31 0NW. Company No. 04186113.

When buying anything from our website you agree to be bound by these terms and conditions and any other documents referred to in them. Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team.

We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms and Conditions) at any time.

Use of our website

Your use of our website is governed by our terms of website use.

Your information

Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

At Blooming Artificial we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

Placing an order

By placing an order via our website (www.bloomingartificial.co.uk) you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it.

When you place an order at the end of the check-out process, we will send you an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we accept your order. We may reject your order for the following reasons:

the goods are out of stock or unavailable
we cannot authorise your payment
there has been a mistake on the pricing or description of the goods

Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

A contract between us for the purchase of the goods will be formed when your payment has been approved, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched.

In order to contract with Blooming Artificial you must be over 16 years of age. We retain the right to refuse any request made by you.

Suitability

It is your responsibility to:

Satisfy yourself that the goods are suitable for their intended use, in particular keeping an eye to our guidance on suitability for outdoor use.
Consider, if using in public buildings and spaces, if there is any restrictions due to fire regulations.
Ensure that products containing small parts such as berries are kept out of reach of young children and potentially pets.

Product descriptions

All written, graphic or photographic information, particularly related to size and weight, is illustrative, approximate and does not form part of the terms and conditions of sale. Information may be updated from time to time without notice.

Pricing & availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and cancel your order. We will then update our website with the correct price as soon as possible so the order can be replaced if needed. If you cancel the order and you have already paid for the goods, you will receive a full refund.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Offers FAQ

Special offer terms

The following terms and conditions relate solely to special offers advertised on our website. All terms are additional to our full terms and conditions set out here. If you do not agree with these or our full terms and conditions you should not proceed with a purchase.

If you have any queries relating to a current or previous offer, please contact our customer service team.

Multi-buy offers

This covers offers such as buy 25 & save 20%, 3 for 2’s, buy 1 & get 1 half price etc.

Where relevant, discounts will be applied to the lowest price item(s).
Offers are applied at the checkout automatically.
Offers are strictly valid for the advertised period.
Multi-buy offers may be amended at any time without notice. This will generally be based on availability or commercial factors such as international shipping rates.

Fixed price offers

These offers cover regular sale pricing and are fixed amounts per product.

Amounts are automatically removed from your order total.
Offers end on the specified date or while stocks last.
Offers may also be withdrawn if an error has occurred.

Percentage discounts

These offers cover voucher codes such as those we send out via email.

Discount codes are applied on the basket page.
Discount codes cannot be applied after the order has been processed.
Codes are valid until the stated expiry date. If no date is specified, they are valid for 365 days from the issue date.

Returning items bought within offers

Should you choose to return an item purchased as part of a promotion, your order and discount amount will be recalculated based on the remaining order information.

If the order is still above promotional price breaks, we will refund the discounted price of the product.

If the order falls below the promotional price breaks, we will recalculate the discount amount and refund the remaining sum.

For example if you had purchased 12 roses at £5 each and qualified for a 20% off multi-buy promotion, you would have paid £50. However returning 3 roses, would take you below the 20% off break, meaning you would have originally paid £45. Therefore your refund would be £50 - £45 = £5.

Quotations

All quotations are valid for 30 days from the date of issue. The Company reserves the right to withdraw or amend quotations in the event of error or material change in costs.

Payment

Payment can be made via our secure checkout pages using your credit or debit card (details of accepted credit or debit cards are provided during the checkout process). You can also pay using PayPal. Card charges will appear on your statement as "Blooming Artificial".

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, bank account or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.

Payment FAQ

Do prices include VAT?

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.

When will payment be taken?

Due to the nature of the clearing system, card payments will be taken immediately.

How long will a refund take?

We will process your refund immediately in the event of cancellation or stock being unavailable and you choosing to cancel. Refunds for returned items may take up to 14 days, however we endevaour to process returns as soon as possible.

Depending on your payment provider, refunds can take between 3-10 working days to be credited to your account.

Is delivery included in the price?

Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'. Standard delivery is offered free on orders over £70 inclusive of VAT.

Will I have to pay import duties?

If your delivery address is in the UK, no you will not have to pay any duties.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your destination country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and despatched from the UK.

Linking a payment card to your account

By linking a payment card to your account, you give us continuous permission to automatically charge that card for the required value to cover the payment amount when you use your account to place an order specifying the use of this payment card.

We may charge the payment card again if the previous attempt failed. You can stop the permission by unlinking the card from your account at any time.

Credit accounts

Registered businesses who expect to place frequent orders can apply for a credit account by contacting our Customer Service team.

If a credit account has been approved, and unless otherwise agreed in writing, payment terms are 30 days from date of invoice. The company reserves the right to refer any unpaid invoice beyond this point to a professional debt collection agency who will add a surcharge of 15% of the invoice total plus VAT to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

Delivery

We use trusted third party logistics providers to deliver our goods. If you want to see your delivery options, please visit our delivery information page before you place your order.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible.

Delivery FAQ

Order delays

If there is a delay in delivering the goods we will inform you of this via email and the goods will be dispatched as soon as available.

You have the right to request a cancellation if your order is delayed, just contact us with your order number and we will do our best to assist.

Will items arrive at the same time?

We may need to deliver your goods in separate instalments such as if an item is out of stock or on pre-order.

If the item is marked as avaialble on our website, but becomes unavailable we will notify you by email. If the item is marked as out of stock or pre-order on our website, we will confirm availability information on the standard order confirmation email.

Item becomes unavailable or discontinued

Occasionally we find ourselves having to withdraw an item because it has become damaged, obsolete, or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available. You can choose to cancel and have a refund too.

Delivery times to locations outside of 'Mainland UK'

If your delivery address is in the Scottish Highlands & Islands, Isle of Man, Channel Islands and Northern Ireland, delivery times may be extended depending on the exact location. See our delivery page for full details.

Deliveries to PO / BFPOs

Deliveries cannot be made to PO Box addresses or British Forces Post Office.

Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.

If you are a private buyer we advise against deliveries to hotels or third party couriers. Any orders made with such delivery instructions are entirely at your own risk following delivery by our logistics provider.

We recommend you refrain from scheduling work or hiring tradesmen until you have received the goods.

Loss or damage in transit

The Customer should endeavour to notify the Company by phone or writing within 24 hours of delivery to note any damage. Damages reported within 30 days of delivery will be exchanged or refunded. After this period a partial refund may be offered.

If the goods are not delivered or lost in transit, the Customer should notify the Company within 10 days of dispatch, or sooner if tracking information suggests an issue.

Returns

We offer a hassle-free returns policy. See full details of our returns policy here.

The Customer is responsible for both the cost of returning items and ensuring it arrives in a saleable condition. Made to order items, such as hedging, cannot be returned unless faulty.

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

Please contact us, if you want:

us to replace the goods;
a price reduction; or
to reject the goods and get a refund.

Refunds

Orders cancelled prior to dispatch are refunded within one working day. Returns are refunded within 14 days of receipt. All returned goods will be inspected for use and / or damage before refunds are processed. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is considered to be the result of unnecessary handling by you.

If the whole order is returned, we will also refund the basic cost of outbound carriage. If the Customer paid for an upgraded service, we will only refund the basic fee.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Warranty

Unless stated otherwise on the product page on the website we warrant our products to be free from defects in materials and workmanship for a period of 12 months from date of purchase.

If the product fails to conform to this warranty we will, at our option, either replace the item or refund the original purchase price.

This will be subject to us being satisfied that the defect has not been caused by misuse, neglect, improper installation, repair, alteration or accident. An example of this would be using a product outdoors that we are not describing on our website as being suitable for outdoor use.

Law

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.