Returns

Buying online can be tricky. Will it look like the picture? Will it fit the space? Will you like it?

We have a variety of real images on our website, measurements, and pride ourselves on top notch realism... so we hope the answer is yes! But we know looking at things on screens will never be a substitute for seeing the real thing. That’s why we offer a market-leading, no quibble 60 day returns policy.

Returning your items

If you are not satisfied or no longer require the artificial plants you have purchased, simply follow the instructions below.

  1. Do not use the artificial plants – we will not accept them if they have been used.

  2. Repackage the item(s) in their original packaging.

  3. Contact us to request a returns number (which will speed up the refund process).

  4. We will contact you within one working day with a returns number.

  5. Write our returns number on a piece of paper and securely attach it to the outside of the box – this will speed up the returns process at our warehouse.

  6. Return the goods via courier – we recommend comparing prices via a comparison service like www.parcel2go.com.

  7. If you are returning the items because you ordered them by mistake or have changed your mind you will need to cover the cost of returning items to us. 

  8. Once received, goods will be inspected and your refund processed within 14 working days.

Returns FAQ

Here are common queries about returning an item to us at Blooming Artificial. As always, if you have any other questions just get in touch.

If you are returning the items because you ordered them by mistake or have changed your mind you will need to cover the cost of returning items to us. We recommend using a tracked courier service to ensure they arrive promptly and safely.

The cost of returning an artificial plant varies depending on your location, the quantity, size and weight of plants, and the courier you choose.

According to Parcel2Go (a comparison service we suggest using to get the lowest price), return charges will be around the following amounts:

  • Smaller plants that fit into a box smaller than 100cm in length will typically cost £4.80 incl VAT.
  • Mid-sized plants that fit into a 130cm long box will typically cost £14 incl VAT.
  • Larger plants cost between £14-£30 depending on the length, width, depth, and total weight.

Prices current as of March 2021 and are per box rather than per plant.

We can normally arrange for a courier to collect from you, however our courier panel does not tend to be cheaper than the options offered directly online. The collection fee will then be deducted from your refund.

Yes! If you are returning your whole order to us, we'll refund the basic cost of carriage.

If you have paid for standard delivery you will receive a full refund. If you have paid for an upgraded shipping service like next day you will only receive a partial refund on your original carriage charge.

If you return part of your order, unfortunately we are unable to refund your carriage charge.

We're not able to accept returns for bespoke or made to order items unless they have arrived damaged.

We're not currently able to process returns for exchange and / or credit to be used against a future order. The best thing to do is to return one order and complete another order separately.

We hope to add this in the coming weeks 😀

Request a return

Thank you

We have received your message and will get back to you as soon as we can.

Have questions?

If you have any additional questions, queries, or quibbles, we're here to help. Contact us here or give us a call on 0800 9777 589.

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