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Help centre

Looking for information about our products and services? Our help centre has everything from delivery and returns info, to taking care of your new faux plants.

And if you can't find the answer here...

Orders

Everything you need to know about placing orders with us online. Delivery, returns, damages... it's all right here.

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Warehouse operator picking artificial plants Blooming Artificial

Delivery

Want to know how we get plants from our place to yours? How long it'll be before you can start creating your own low maintenance paradise? Look no further...

Returns

Buying online is tricky. Will it fit the space? Will you like it? Seeing plants on screens will never be the same as seeing them in the flesh, that’s why we offer a no quibble 60 day returns policy.

Coronavirus (Covid-19)

We've made lots of changes to work safely during the Coronavirus pandemic. We're open and dispatching orders, but some things may take a little longer than normal.

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Operational status: 🟢

We're open and dispatching orders. Find out how we're getting on, internal workloads, and how long order dispatch is at the moment.

Artificial academy

Thinking about buying some artificial plants but not sure where to start? We've put our heads together and put 20+ years of knowledge on the web.

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How to pot artificial plants

You’ve seen a gorgeous artificial plant and now you want to know how to re-pot it into a stylish plant pot. Find out how.

How to clean artificial plants

Dust, dirt, and debris can take the edge off your gorgeous faux plants. Keeping them clean is easy and needn't be a burden. Find out how in our guide here.