Clearance Sale - up to 40% off
About Us
Blog
Customer Service
Live Chat
0800 9777 589
Search
Log in or register
Your Basket
Your basket is currently empty.
View latest products
Search
Plants
Cactus & Succulents
Desktop Plants
Hanging Plants
Foliage & Greenery
Ivy
Garlands
Green Living Wall
Grass Plants
Large Plants
Office Plants
Pre-Potted Plants
Flowers
Bouquets
Hanging Baskets
Flowering Bushes
Orchids
Patio Tubs
Single Stems
Window Boxes
Trees
Bamboo Trees
Bay Trees
Cedar Pines
Ficus Trees
Flowering Trees
Fruit Trees
Palm & Exotic Trees
Topiary Trees
Hedging
Outdoor
Outdoor Plants
Outdoor Trees
Outdoor Flowers
Accessories
Offers
About Us
Blog
Inspiration
Bathroom
Bedroom
Doorways & Entrances
Kitchen & Dining
Lounge
Garden
Commercial
Other Areas
Christmas
help
Contact Us
Delivery
Returns
Damages
Environmental Pledge
Reviews
Privacy & Cookie Policy
Terms & Conditions
Log In / Register
Plants
Cactus & Succulents
Desktop Plants
Hanging Plants
Foliage & Greenery
Ivy
Garlands
Green Living Wall
Grass Plants
Large Plants
Office Plants
Pre-Potted Plants
Flowers
Bouquets
Hanging Baskets
Flowering Bushes
Orchids
Patio Tubs
Single Stems
Window Boxes
Trees
Bamboo Trees
Bay Trees
Cedar Pines
Ficus Trees
Flowering Trees
Fruit Trees
Palm & Exotic Trees
Topiary Trees
Hedging
Outdoor
Outdoor Plants
Outdoor Trees
Outdoor Flowers
Accessories
Offers
About Us
Blog
Inspiration
Bathroom
Bedroom
Doorways & Entrances
Kitchen & Dining
Lounge
Garden
Commercial
Other Areas
Christmas
help
Contact Us
Delivery
Returns
Damages
Environmental Pledge
Reviews
Privacy & Cookie Policy
Terms & Conditions
Log In / Register
Your Basket
Your basket is currently empty.
View latest products
Your Account
You're not logged in!
Login
Free delivery
when you spend £60
5% off your first purchase
when you signup for our newsletter
Read our reviews
9.7 / 10 based on 2461 reviews
Damages
Blooming Artificial
Help
Damages
Key facts
All of our items are packed safely and securely and are delivered to your door by a specialist courier. Despite this, damages do sometimes happen.
We strongly recommend that you inspect your new artificial plants while the delivery driver is present. If the plant is damaged, please do not sign for the goods and inform the driver that you are refusing the package because it is damaged. Once refused, give us a call and we’ll despatch a replacement immediately.
If you or your neighbour accepts the goods and they are damaged please let us know as soon as possible. We have a 24 hour window to make a complaint to our courier – so please endeavour to let us know within this time period.
Reporting a damage
If you’ve received a product which you feel is damaged please send us a damage notification using the button below. We will require a short description of the damage with a clear photograph.
You may also phone the customer service team, however they will still request the information above in writing.
Report a damage
Your legal rights
The Consumer Rights Act provides a 30 day window from the date of despatch for damages or unsatisfactory goods to be reported in return for a full refund.
If you report a damage after the 30 day window but within six months from purchase we will offer a replacement or price reduction.
Limitations
We want all of our customers to be happy with their purchase, so we will endeavour to be reasonable and flexible when it comes to dealing with damages. In most cases we will go further than the UK law requires of us.
In some cases a small amount of foliage or petals will come loose during transit or while you are dressing the plant. These damage requests will only be upheld if there is substantial, noticeable damage to the product.
Finally, please note that your legal right to reject a product due to damage or unsatisfactory quality does not cover accidental or deliberate damages.
Related Articles
Report a damage
Tracking your order
Returns
Delivery
Subscribe to our weekly
newsletter
& get 5% off your first order