Key factsAll of our items are packed safely and securely and are delivered to your door by a specialist courier. Despite this, damages do sometimes happen.
We strongly recommend that you inspect your new artificial plants while the delivery driver is present. If the plant is damaged, please do not sign for the goods and inform the driver that you are refusing the package because it is damaged. Once refused, give us a call and we’ll despatch a replacement immediately.
If you or your neighbour accepts the goods and they are damaged please let us know as soon as possible. We have a 24 hour window to make a complaint to our courier – so please endeavour to let us know within this time period.