FAQs

We dispatch most things via FedEx. Occassionally we'll use Royal Mail or for large bulky orders, via a pallet courier. Orders delivered on a pallet are a kerbside delivery service.

Our standard delivery service costs £6 (free when you spend £80) and takes between 2-4 working days. Upgraded delivery services may be available based on your location.

Some locations may cost extra and take a little longer. For more information visit our delivery page here.

If you've received an email from us confirming dispatch or delivery, but have not received the goods please check the tracking link for information about where the items have been delivered to. Alternatively please contact our team and we'll help.

Not a problem. To update your delivery address please start a chat here as soon as possible and we'll do our best to modify it. If you've placed an order for 'fast' delivery or it has already been sent to our warehouse for fulfilment it may be too late to change it.

We typically have around one hour from the time of order to be able to make automatic changes.

Request a delivery address change.

Yes, we'll send you a tracking email when we dispatch your order. If we send it in multiple shipments, you'll get one notification per shipment.

You can also track your order by entering some details here.

To start a return, please visit our returns portal and follow the steps. For larger multi-item returns, contact our team who can expidite the process.

We will process your refund immediately in the event of cancellation or stock being unavailable and you choosing to cancel. Refunds for returned items may take up to 5 days, however we endeavour to process returns as soon as possible.

Depending on your payment provider, refunds can take between 3-10 working days to be credited to your account.

If you are returning the items because you ordered them by mistake or have changed your mind you will need to cover the cost of returning items to us. We recommend using a tracked courier service to ensure they arrive promptly and safely.

There is an option to unlock free returns for a small fee during our checkout. Selecting this will option will cover the cost of any future return label.

The cost of returning an artificial plant varies depending on your location, the quantity, size and weight of plants, and the courier you choose.

According to Parcel2Go (a comparison service we suggest using to get the lowest price), return charges will be around the following amounts:

• Smaller plants that fit into a box smaller than 100cm in length will typically cost £6 incl VAT.
• Mid-sized plants that fit into a 130cm long box will typically cost £15 incl VAT.
• Larger plants cost between £14-£30 depending on the length, width, depth, and total weight.

Prices current as of November 2025 and are per box rather than per plant.

Choose Checkout+ when you order and we'll cover the cost of collecting any unwanted fauxs.

If your item has arrived with creased or slightly bent foliage, please don't be alarmed.

Most creases will normally drop out by themselves after a few days, or can be solved by smoothing them between your fingers. Other plants (that tend to have hundreds or thousands of leaves) tend to be wilder by design.

For more advice, see our guide to arranging faux plants, or feel free to get in touch with our team who will be happy to give product-specific advice..

If the creases and bends in your foliage are more extreme and detrimental, then it's probable that the item will need to be replaced. Please report a damage here and we'll be in touch to resolve the issue as soon as possible.

Yes. Send it over and we'll send you back an invoice for payment.

You can track your order once we've dispatched it here. We'll also send you a dispatch email with a tracking link in it.

If there is a delay in delivering the goods we will inform you of this via email and the goods will be dispatched as soon as available.
You have the right to request a cancellation if your order is delayed, just contact us with your order number and we will do our best to assist.

Not a problem. To update your delivery address please start a chat here as soon as possible and we'll do our best to modify it. If you've placed an order for 'fast' delivery or it has already been sent to our warehouse for fulfilment it may be too late to change it.

We typically have around one hour from the time of order to be able to make automatic changes.

Request a delivery address change.

Repotting is just for real plants... right? Well not quite. Even though our fab faux's don't outgrow their pots, we do suggest you re-pot them when they arrive.

Most of our range arrive in a basic black pot (sometimes called a starter pot). This is basic and is designed to act as a base for the plant. Potting it into something a bit bigger and more decorative improves its stability and helps it fit into your décor.

Look at the details on the product page and check the pot dimensions. We typically suggest adding 2-10cm onto the width and going from there.

Selecting a pot towards the higher end of this range will really improve the plants stability. A top tip if you have small people or pets running around.

If you are still unsure, we'll offer some recommended pots when you add items to your basket. Or just get in touch.

Most plants arrive in a simple black pot. We suggest popping this into a more decorative one. This increases stability and helps the plant blend into your interior.

1. Find a pot a little bit larger than the starter pot
2. Pre-fill the pot with earth or sand if the pot is too deep
3. Put the plant into the pot and fill around the starter pot
4. Top off with decorative stones

For full guide, read our guide to potting artificial plants.

Artificial plants are easy to clean and we've put all our cleaning tips and tricks into one handy guide. Read our guide to cleaning artificial plants.

Artificial flowers are surprisingly easy to clean - yes even silk flowers! From compressed air to cleaning sprays, discover our top cleaning tips and tricks with our guide to cleaning artificial flowers.

Arranging your faux plant is an important first step! When it arrives, take it out of its packaging and take a moment to bend out the stems and smooth the leaves until you're happy with it.

For help, see our guide to arranging artificial plants.

Most of our faux trees will need a little sprucing up when they arrive. They’ll usually arrive looking a little bunched together from being packed in transit, but it only takes a few moments until they’re looking just like the real thing!

To arrange your artificial tree, start bending out the stems and leaves until you’re happy with the look, you can be pretty firm with them. Straighten out the leaves and enjoy your new fuss-free faux tree! For more info, read our guide to arranging artificial plants.

After factors such as ongoing maintenance, pots and plant feed are taken into account, artificial plants can cost substantially less over the course of their lifespan, providing a higher return on investment. The difference in cost becomes even more significant when comparing the cost of artificial plants verses natural plant hire and / or care companies.

Allergies like hay fever are incredibly common in the UK and lead to itchy eyes, stuffy noses and fuzzy headaches. Faux office plants are ideal as they bring many of the benefits of having greenery in the workplace but without this potential productivity-killing drawback.

Our trade scheme is specifically targeted at businesses who are specifying artificial plants in their clients' projects.

If you are shopping for your own business and have a project budget of over £2,000 then our business service can provide a full range of bespoke services. Learn more here.

For orders under £2,000 explore our commercial plants page, or our customer service team can offer advice and ideas to assist you. We'll provide discounted quotes for orders over £1,000.