How to repair artificial plants with damaged pots
From an environmental point of view, rather than replacing your damaged plant, we’d much rather try to repair it so that it's as good as new. Watch our video or read our instructions to see how you can repair your pot.
We want all of our customers to be happy with their purchase, so we will endeavour to be reasonable and flexible when it comes to dealing with damages. In most cases we will go further than the UK law requires of us.
In some cases a small amount of foliage or petals will come loose during transit or while you are dressing the plant. These damage requests will only be upheld if there is substantial, noticeable damage to the product.
Finally, please note that your legal right to reject a product due to damage or unsatisfactory quality does not cover accidental or deliberate damages.
If you purchased a plant from our damages outlet and you can't repair it, sadly we aren't able to offer any compensation or refunds for this.
However, if you've purchased a brand new plant which has arrived damaged and you can't repair it, please get in touch with us along with a photo of the damage within 30 days and we'll be in touch with the appropriate next steps, usually in the form of a refund or replacement.