How to repair artificial plants with damaged pots
From an environmental point of view, rather than replacing your damaged plant, we’d much rather try to repair it so that it's as good as new. Watch our video or read our instructions to see how you can repair your pot.

Finding loose foliage in the packaging can be a little alarming, and in some cases the plant is simply damaged and you should contact us with an image.
But in some cases it's simply extra foliage that wasn't attached during the production process.
Big robotic machines produce entire lengths of foliage in rapid succession and, from time to time, pick up extra leaves which have no space on the branch to be attached to.
If there is a small amount (less than 5-10 leaves) of foliage loose in the box, this is generally the case.
However if there is a substantial amount, like entire branches, or the plant is looking sparse, it is almost certainly damaged. In this case, or if you'd like someone to review it for you, get in touch.
If your item has arrived with creased or slightly bent foliage, please don't be alarmed.
Most creases will normally drop out by themselves after a few days, or can be solved by smoothing them between your fingers. Other plants (that tend to have hundreds or thousands of leaves) tend to be wilder by design.
Feel free to get in touch with our team who will be happy to give product specific advice and guidance.
If the creases and bends in foliage are more extreme and detrimental, then it's probable that the item will need to be replaced. Please report a damage here and we'll be in touch to resolve the issue as soon as possible.
We want all of our customers to be happy with their purchase, so we will endeavour to be reasonable and flexible when it comes to dealing with damages. In most cases we will go further than the UK law requires of us.
In some cases a small amount of foliage or petals will come loose during transit or while you are dressing the plant. These damage requests will only be upheld if there is substantial, noticeable damage to the product.
Finally, please note that your legal right to reject a product due to damage or unsatisfactory quality does not cover accidental or deliberate damages.
If you purchased a plant from our damages outlet and you can't repair it, sadly we aren't able to offer any compensation or refunds for this.
However, if you've purchased a brand new plant which has arrived damaged and you can't repair it, please get in touch with us along with a photo of the damage within 30 days and we'll be in touch with the appropriate next steps, usually in the form of a refund or replacement.