Privacy & Cookie Policy

Privacy policy

What information do we collect from you?

Blooming Artificial will only automatically collect person information that is relevant to your order – i.e. names, addresses, telephone number and an email address. Where relevant, we may collect IP addresses to reduce things such as payment fraud.

We may also ask for further information however this is strictly voluntary and can be removed at any time by contacting us or the My Account section of our website. This information could be to personalise our service, send you marketing promotions or to tailor advertisements to you.

Use of your information

The information automatically collected is used to dispatch and keep you informed of the progress of your orders. Our requests for additional voluntary information come via a Cookie Banner which is shown when you first visit our site and our newsletter sign up form.

For more information, read our Cookie Policy here.

Sharing of personal information

We may process your personal information to meet our obligations to you and for our legitimate business interests. Any data sharing will be in accordance with this privacy policy and all privacy legislation.

First and foremost, some information is shared with data processors to enable us to process and dispatch your order and to keep you informed about your order. We may also share your information with trusted suppliers who assist us in our data processing activities. These activities are to provide website tools such as live chat, “you may also like” product suggestions, prompt product and service reviews and manage our refer a friend scheme.

You have the right to object to this processing. If you wish to do so please contact us.

Consent for marketing activities

We will only send you marketing communications with your express permission. To opt in, please visit our newsletter sign up form or use the banner at the bottom of each page on our site.

You can update your preferences at any time by contacting us, using the controls at the bottom of each newsletter or by visiting the Preferences section in Your Account.

Protection of your personal information and retention

The internet is not a secure medium and Blooming Artificial cannot absolutely guarantee the security of your personal information provided to us via our website. However we have put in place the following security measures. Blooming Artificial’s website and CRM system is hosted behind a protected firewall which should prevent unauthorised access. Our website is also protected by a security certificate which encrypts all data entered onto our site.

We will retain your personal information, securely, for a reasonable period or as long as the law requires.

Notice of breech of security

If at any time we discover an unauthorised intrusion into our system, we will contact all customers in writing detailing the issue. This will be done within the period set out by current legislation.

Accessing, updating and erasing your data

You are entitled to see and receive a copy of the personal information held about you. You may ask us to make necessary changes to ensure your information is accurate and up to date. You can ask us to either freeze our activity or remove the personal data (including that held by third parties) at any time. For further information or to make a request, please contact us.

Changes to our privacy policy

From time to time, it may be necessary to change this policy, so we suggest that you check here periodically.

Links

This website may contain links to other websites. Please note that we are not responsible for the privacy policies of such websites and we advise you to read the privacy policies of each website you visit which collects personal data.

Questions or complaints

We reiterate that by submitting your personal information to us either using the forms on our site or placing an order, you consent to the use of that personal information as set out in this privacy policy. If you have any questions, concerns, comments or complaints about this privacy policy and/ or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please contact us using this form.

Cookies

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.

Some cookies help us improve our website, by telling us how visitors find and use it. These cookies in no way give us access to your computer or any information about you, other than what you choose to share with us (for example, by registering for an account or signing up for our newsletter).

You can block all cookies via your internet browser. For instructions on how to do this please visit About Cookies here. Disabling all cookies may cause certain areas of our website to stop working.