Delivery

The vast majority of our products are delivered within one to three working days and are transported via FedEx / TNT’s network. Standard delivery time is shown on each product page and is confirmed via email once you have placed your order with us.

Orders placed before 3:45pm are usually dispatched on the same day.

Delivery options and charges

Orders for next day and rocket delivery services must be placed by 3:45pm on the working day beforehand. Orders placed after this time will be dispatched on the next working day on the service selected at checkout. We're currently unable to offer next day and rocket delivery services.

Please note: If you return your items we will only refund the basic cost of carriage, which is currently £4.99. If you pay for an upgraded shipping service and decide to return your items, we will not be able to reimburse the full amount.

Excess delivery charges

We don't currently charge extra for deliveries to the Highlands or any UK offshore islands. However we are unable to offer premium shipping services to these locations.

If you are ordering a large quantity of items we reserve the right to palletise your goods at our expense. This will reduce the risk of loss or damage.

Northern Ireland

Following the UK's exit from the European Union, courier charges to Northern Ireland have increased further to cover the costs of additional administration. The average cost of delivering a large parcel from our warehouse in Great Yarmouth is now over £25. Unfortunately we are not able to cover these charges within our standard delivery fee.

Mainland Ireland

Unfortunately we are not able to ship orders to mainland Ireland.

Collection

If you would like to collect your order from our warehouse in Great Yarmouth please call the customer service team before you place your order. Our warehouse require 24 hours’ notice before a collection can take place.