Returns

Buying online can be tricky. Will it look like the picture? Will it fit the space? Will you like it? We have a variety of real images on our website, measurements, and pride ourselves on top notch realism... so we hope the answer is yes! But we know looking at things on screens will never be a substitute for seeing the real thing. That’s why we offer a market-leading, no quibble 30 day returns policy.

Returning your items

If you are not satisfied or no longer require the artificial plants you have purchased, simply follow the instructions below.

  • Do not use the artificial plants – we will not accept them if they have been used.
  • Repackage the item(s) in their original packaging.
  • Visit our returns portal, and enter your information.
  • Follow the steps for each item you'd like to return.
  • Return the goods via courier - we'll offer our collection service via the portal or you can use your own (we recommend comparing prices via a comparison service like www.parcel2go.com.)
  • If you are returning the items because you ordered them by mistake or have changed your mind you will need to cover the cost of returning items to us - unless you opted into Checkout+.
  • Once received, goods will be refunded within 5 working days.

Start a return

Want to return something? Visit our dedicated returns portal here.

Start a return

Need help?

If you have any questions about our returns policy call us on 0800 9777 589 or send us a message.
Contact us

If you are returning the items because you ordered them by mistake or have changed your mind you will need to cover the cost of returning items to us. We recommend using a tracked courier service to ensure they arrive promptly and safely.

There is an option to unlock free returns for a small fee during our checkout. Selecting this will cover the cost of any future return label.

We're not able to accept returns for bespoke or made to order items unless they have arrived damaged.

The cost of returning an artificial plant varies depending on your location, the quantity, size and weight of plants, and the courier you choose.

According to Parcel2Go (a comparison service we suggest using to get the lowest price), return charges will be around the following amounts:

  • Smaller plants that fit into a box smaller than 100cm in length will typically cost £6 incl VAT.
  • Mid-sized plants that fit into a 130cm long box will typically cost £15 incl VAT.
  • Larger plants cost between £14-£30 depending on the length, width, depth, and total weight.

Prices current as of November 2025 and are per box rather than per plant.

Yes! If you are returning your whole order to us, we'll refund the basic cost of carriage.

If you have paid for standard delivery you will receive a full refund. If you have paid for an upgraded shipping service like express or returns coverage through checkout+ you will only receive a partial refund on your original carriage charge.

If you return part of your order, unfortunately we are unable to refund your carriage charge.

We will process your refund immediately in the event of cancellation or stock being unavailable and you choosing to cancel. Refunds for returned items may take up to 14 days, however we endeavour to process returns as soon as possible.

Depending on your payment provider, refunds can take between 3-10 working days to be credited to your account.

We're not currently able to process returns for exchange and / or credit to be used against a future order. The best thing to do is to return one order and complete another order separately.

You can track your order once we've dispatched it here. We'll also send you a dispatch email with a tracking link in it.

As of October 2022, we automatically remove VAT from orders to the Channel Islands before the payment stage of our checkout.

Mainland UK is a term couriers and retailers use to define the 'central' areas of the UK. This generally excludes islands, Northern Ireland and areas of Scotland that aren't densely populated. Sadly deliveries to these areas cost a little bit more.