FAQs

Your faux plants, trees, and flowers arrive carefully packed in sturdy branded cardboard to keep them safe during transit. For orders with multiple items, we may group them together thoughtfully to ensure everything reaches you in perfect condition.

We dispatch most things via FedEx. Occassionally we'll use Royal Mail or for large bulky orders, via a pallet courier. Orders delivered on a pallet are a kerbside delivery service.

Our standard delivery service costs £4 on orders under £30, £6 on orders between £30-£80 and free when you spend £80+. Standard delivery takes between 2-4 working days. Upgraded delivery services may be available based on your location.

Some locations may cost extra and take a little longer. For more information, visit our delivery page.

If you’ve got an email confirming your order is on its way or delivered, but the items haven’t shown up, start by checking the tracking link. It’ll tell you exactly where your new greenery has been dropped off. If you still can’t find it, just reach out to our team and we’ll get it sorted.

If you’ve ordered more than one item, your order may arrive in separate packages or grouped together. Before worrying, please check your order status online to see if any items are still on their way, and make sure you’ve opened all the boxes.

If everything shows as delivered and you’ve checked all parcels but still can’t find your item, just start a chat or contact us. We’ll sort it out for you.

Not a problem. To update your delivery address please start a chat here as soon as possible and we'll do our best to modify it. If you've placed an order for 'fast' delivery or it has already been sent to our warehouse for fulfilment it may be too late to change it.

We typically have around one hour from the time of order to be able to make automatic changes.

Request a delivery address change.

Yes, our Great Yarmouth warehouse is open Monday to Friday for store pickup. Simply select the store pickup option at checkout, then wait for an email confirming your order is ready. Please allow up to 24 hours for processing and do not arrive before you receive this confirmation.

Please note some items are not available for collection, which will be indicated during the checkout.

Once we dispatch your order, we’ll send you a tracking email so you know when it’s on the way. If your order ships in multiple parts, you’ll get a separate update for each one. You can also log into your account anytime to check your order status.

You can also track your orders by logging into your account.

To start a return, please visit our returns portal and follow the steps. For larger multi-item returns, contact our team who can expidite the process.

We will process your refund immediately in the event of cancellation or stock being unavailable and you choosing to cancel. Refunds for returned items may take up to 5 days, however we endeavour to process returns as soon as possible.

Depending on your payment provider, refunds can take between 3-10 working days to be credited to your account.

If you are returning the items because you ordered them by mistake or have changed your mind you will need to cover the cost of returning items to us. We recommend using a tracked courier service to ensure they arrive promptly and safely.

There is an option to unlock free returns for a small fee during our checkout. Selecting this will option will cover the cost of any future return label.

The cost of returning an artificial plant varies depending on your location, the quantity, size and weight of plants, and the courier you choose.

According to Parcel2Go (a comparison service we suggest using to get the lowest price), return charges will be around the following amounts:

• Smaller plants that fit into a box smaller than 100cm in length will typically cost £6 incl VAT.
• Mid-sized plants that fit into a 130cm long box will typically cost £15 incl VAT.
• Larger plants cost between £14-£30 depending on the length, width, depth, and total weight.

Prices current as of November 2025 and are per box rather than per plant.

Choose Checkout+ when you order and we'll cover the cost of collecting any unwanted fauxs.

If you want easy returns, you can add our Checkout+ option at checkout for £3.70. It gives you free return labels and collection from an address you choose - making returns simple and stress-free.

Checkout+ isn’t refundable, even if you return your entire order. If you decide not to select Checkout+, you can complete your order as usual, but you’ll be responsible for return costs if you need to send anything back.

Yes, you can drop it off directly at our warehouse. Just start your return using our returns portal and then get in touch to let us know you’ll be dropping it off.

A quick note: the portal might still offer a shipping label. Please ignore this and we’ll make sure any related charges are removed before processing your refund.

Strictly speaking, if the starter pot arrives slightly cracked or chipped, your artificial product is damaged.

However this starter pot is designed to act as a base for your plant and should be re-potted into something more decorative to help it blend into your home or garden. Once this is done, the original pot is concealed and its job is done.

From both a business and environmental point of view, we tend not to offer replacement products in this case. The costs involved in collecting the defective item, sending replacements, the associated packaging and transport is extreme for what is normally a relatively small issue.

If this scenario occurs, we will normally offer an alternative to a full replacement such as:

• A voucher
• Partial refund
• Reduced price accessory
• Or we are happy to discuss a resolution based on your circumstances.

If you would like to receive a full replacement, this is also an option.

If the pot is completely smashed or the plant has become detatched from its base, please get in touch. We can offer replacements and/or advice on how to repair the product (along with a partial refund).

Contact us here to report a damage.

If your item has arrived with creased or slightly bent foliage, please don't be alarmed.

Most creases will normally drop out by themselves after a few days, or can be solved by smoothing them between your fingers. Other plants (that tend to have hundreds or thousands of leaves) tend to be wilder by design.

For more advice, see our guide to arranging faux plants, or feel free to get in touch with our team who will be happy to give product-specific advice..

If the creases and bends in your foliage are more extreme and detrimental, then it's probable that the item will need to be replaced. Please report a damage here and we'll be in touch to resolve the issue as soon as possible.

Decorative planters shown in many of our photos and video are sold separately unless stated. Some plant bundles and pre-potted items do come with the planters shown and this will be clearly stated in the product details.

In the unlikely event that we’ve sent the wrong item, please get in touch with our team via the chat or contact us form. Please send a photograph of the item received and we’ll get the correct item sent out as soon as possible.

Yes. Send it over and we'll send you back an invoice for payment.

You can track your order once we've dispatched it here. We'll also send you a dispatch email with a tracking link in it.

If there is a delay in delivering the goods we will inform you of this via email and the goods will be dispatched as soon as available.
You have the right to request a cancellation if your order is delayed, just contact us with your order number and we will do our best to assist.

Not a problem. To update your delivery address please start a chat here as soon as possible and we'll do our best to modify it. If you've placed an order for 'fast' delivery or it has already been sent to our warehouse for fulfilment it may be too late to change it.

We typically have around one hour from the time of order to be able to make automatic changes.

Request a delivery address change.

We don’t have a showroom or shop, and our warehouse isn’t open to the public. If you’re unsure about a purchase, feel free to reach out to our team for advice. You can also select our Checkout+ option at checkout, which gives you the option of an easy, free return if the product isn’t quite right.

We don’t offer rental options for our products.

We offer several buy now pay later options including Shop Pay, Klarna, PayPal Credit and ClearPay so you can pick the plan that suits you best. These services are managed by the providers and require their approval. While we’re here to help with your order we aren’t able to assist with applications or any issues from missed or late payments.

We do not offer credit accounts directly.

No, there is not a minimum order amount.

Yes, we accept cheques. However we can't dispatch orders until they have cleared which can lead to delays.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.

Due to the nature of the clearing system, card payments will be taken immediately.

We accept:

Visa, Mastercard, Apple Pay, PayPal, Google Pay, Klarna, Shop Pay & American Express.

You can pay online, over the phone on 0800 9777 589, or by bank transfer.

If you're trying to pay, but our website won't accept your details, it could be for a few reasons:

1. Check your mobile / banking app

Modern security sometimes requires additional authentication. Check your phone for a confirmation message or way to confirm the order is genuine.

2. Contact your bank

Sometimes banks block online payments for security reasons... such as if you've made several purchases in quick succession. A quick call normally resolves this and allows the order to go through.

3. There's a technical issue with our site

Occasionally, a gremlin may have got into the system and blocks a payment from going through. If you've checked the above and the relevant funds are available, get in touch and we'll get it sorted.

You can save your payment information to your account for faster checkout. However for security reasons, you'll still need to enter the three digits on the back of your card everytime you pay.

You can remove saved payment methods at any time via the account area of our site.

Repotting is just for real plants... right? Well not quite. Even though our fab faux's don't outgrow their pots, we do suggest you re-pot them when they arrive.

Most of our range arrive in a basic black pot (sometimes called a starter pot). This is basic and is designed to act as a base for the plant. Potting it into something a bit bigger and more decorative improves its stability and helps it fit into your décor.

Look at the details on the product page and check the pot dimensions. We typically suggest adding 2-10cm onto the width and going from there.

Selecting a pot towards the higher end of this range will really improve the plants stability. A top tip if you have small people or pets running around.

If you are still unsure, we'll offer some recommended pots when you add items to your basket. Or just get in touch.

Most plants arrive in a simple black pot. We suggest popping this into a more decorative one. This increases stability and helps the plant blend into your interior.

1. Find a pot a little bit larger than the starter pot
2. Pre-fill the pot with earth or sand if the pot is too deep
3. Put the plant into the pot and fill around the starter pot
4. Top off with decorative stones

For more info, read our guide to potting artificial plants.

Artificial plants are easy to clean and we've put all our cleaning tips and tricks into one handy guide. Read our guide to cleaning artificial plants.

Artificial flowers are surprisingly easy to clean - yes even silk flowers! From compressed air to cleaning sprays, discover our top cleaning tips and tricks with our guide to cleaning artificial flowers.

Arranging your faux plant is an important first step! When it arrives, take it out of its packaging and take a moment to bend out the stems and smooth the leaves until you're happy with it.

For help, see our guide to arranging artificial plants.

Most of our faux trees will need a little sprucing up when they arrive. They’ll usually arrive looking a little bunched together from being packed in transit, but it only takes a few moments until they’re looking just like the real thing!

To arrange your artificial tree, start bending out the stems and leaves until you’re happy with the look, you can be pretty firm with them. Straighten out the leaves and enjoy your new fuss-free faux tree! For more info, read our guide to arranging artificial plants.

It's our free loyalty program that lets you earn points and enjoy exclusive perks every time you shop with us! 🌿

To sign up to petal rewards, simply create an account or place an order.

Our petal rewards program is a loyalty-based rewards system, meaning it's free to join!

To join our petal rewards program, simply place an order with us, or create an account.

The amount of points you earn depends on your current tier.

• Bronze leaf tier earns 1 point for every £1 spent
• Silver stem tier earns 1.25 points for every £1 spent
• Golden bloom tier earns 1.5 points for every £1 spent

For example, if you are in the 'bronze leaf' tier, spending £100, earns you 100 points - this is equal to £10, which you can redeem off your next order.

Points can be redeemed as discount on future purchases. To use points on your order, simply apply the amount of points you wish to use at checkout.

Points are valid for 12 months from the date they are earned.

Yes! Points are earned on all website purchases, including sale items.

Members to our petals reward program unlock exclusive offers, early access to sales, discounts and more!

To check your points balance, log into your account, and navigate to the 'My account' page - your points balance is displayed on your dashboard.

Alternatively, you can log into your account and go onto the petal rewards page, where your points balance is displayed alongside your current tier.

Our petal rewards program is broken down into three tiers:

🥉 Bronze leaf
🥈 Silver stem
🥇 Golden bloom

Your tier is determined by your how much you spend annually - this means the more you shop, the higher your tier!

Higher tiers will have greater perks, such as unlocking bigger discounts, earning points quicker, and early access to new collections.

Unfortunately, your points are only redeemable via our website. We're unable to redeem your points when placing an order over the phone with us.

Yes, we offer digital gift cards in various denominations here. We do not currently offer physical gift cards.

Shop gift cards here.

Gift cards expire three years from the date of purchase.

Yes, you can get a refund for your gift card providing it still has the full balance on it. Gift cards must be returned in our standard 30-day window.

Unfortunately not. Our systems don’t currently support gift messages.

No, we don’t supply gift receipts. We do not put any paperwork in the box, so the recipient won’t see prices or other information.

If you’d like to return a gift, visit our returns portal here and select ‘return a gift’. You’ll be asked to confirm some information about your gift to help us find the original order.

Returned gifts can only be refunded to store credit.

After factors such as ongoing maintenance, pots and plant feed are taken into account, artificial plants can cost substantially less over the course of their lifespan, providing a higher return on investment. The difference in cost becomes even more significant when comparing the cost of artificial plants verses natural plant hire and / or care companies.

Allergies like hay fever are incredibly common in the UK and lead to itchy eyes, stuffy noses and fuzzy headaches. Faux office plants are ideal as they bring many of the benefits of having greenery in the workplace but without this potential productivity-killing drawback.

Our trade scheme is specifically targeted at businesses who are specifying artificial plants in their clients' projects.

If you are shopping for your own business and have a project budget of over £2,000 then our business service can provide a full range of bespoke services. Learn more here.

For orders under £2,000 explore our commercial plants page, or our customer service team can offer advice and ideas to assist you. We'll provide discounted quotes for orders over £1,000.

Sadly at this point in time, we're not able to offer an installation service, but we're only at the end of the phone or an email if you have any questions.

We don’t have a standard discount for charities, however please get in touch with our team to discuss your project.

We work with numerous local charities to donate not-quite-saleable stock, samples, and other products to improve their spaces. Please get in touch if you’d like to hear from us about what’s available.

Yes, we work with influencers across blogs and social media. Please get in touch or send us a DM via your preferred platform.

While we can’t offer samples every time, we review every request on its merits. Contact us with more information about your article.

We work with an agency to handle press requests. Please get in touch and we'll route your message to the right person.