Our standard delivery service costs £5 (free when you spend £70) and takes between 2-3 working days. Upgraded delivery services may be available based on your location.
Some locations may cost extra and take a little longer. For more information visit our delivery page here.
If the product isn’t suitable or you simply don’t like it, you can return it to us for a full refund.
- 60 days to return the item to us
- You will need to cover the cost of returning the item
- Use a courier comparison website to get the best price
For further information or to submit a return request, visit our returns page here.
In the unlikely event that the item arrives damaged, please get in touch with our customer service team.
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Reviews & questions
Everything you need to know
Our artificial plants are made from high quality, durable materials like polyethylene plastic, steel, natural wood, polyester and latex. This may seem like an eccentric mix, but each has a specific purpose to ensure the plant looks natural and has a long life.
We package our artificial trees nice and tight to keep them safe during delivery. It does mean they can appear a little compressed but don’t fret, it’s a quick and easy job to bring them to life…
Begin at the bottom of your bamboo and work your way up, pulling and adjusting the harder wired plastic stems into position. Then work open any closed bunches of leaves. If there are any small crinkles, these should drop out over the next week or so.
If you need a hand, give us a bell and we'll guide you, or have a read of our guide to arranging artificial plants.