Details
Delivery information
Our standard delivery service costs £5 (free when you spend £100 £25 in November) and takes between 2-4 working days. Upgraded delivery services may be available based on your location.
Some locations may cost extra and take a little longer. For more information visit our delivery page here.
Returns
If the product isn’t suitable or you simply don’t like it, you can return it to us for a full refund.
- 60 days to return the item to us
- You will need to cover the cost of returning the item
- Use a courier comparison website to get the best price
For further information or to submit a return request, visit our returns page here.
In the unlikely event that the item arrives damaged, please get in touch with our customer service team.
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Reviews & questions
Our artificial plants are made from high quality, durable materials like polyethylene plastic, steel, natural wood, polyester and latex. This may seem like an eccentric mix, but each has a specific purpose to ensure the plant looks natural and has a long life.
We package our artificial trees nice and tight to keep them safe during delivery. It does mean they can appear a little compressed but don’t fret, it’s a quick and easy job to bring them to life…
Begin at the bottom of your bamboo and work your way up, pulling and adjusting the harder wired plastic stems into position. Then work open any closed bunches of leaves. If there are any small crinkles, these should drop out over the next week or so.
If you need a hand, give us a bell and we'll guide you, or have a read of our guide to arranging artificial plants.
If japanese bamboo isn’t the one, you can find our complete range of artificial bamboo plants and trees here.
Help centre
How to arrange artificial plants
Arranging and styling your new faux will help you get the most out of your artificial plant. Find out how to do it in our easy to follow guide here.
How to clean artificial plants
Dust, dirt, and debris can take the edge off your gorgeous faux plants. Keeping them clean is easy and needn't be a burden. Find out how in our guide here.
