Products

Yes, we accept cheques. However we can't dispatch orders until they have cleared which can lead to delays.

Yes. Send it over and we'll send you back an invoice for payment.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.

Sadly at this point in time, we're not able to offer an installation service, but we're only at the end of the phone or an email if you have any questions.

Yes, absolutely.

By linking a payment card to your account, you give us continuous permission to automatically charge that card for the required value to cover the payment amount when you use your account to place an order specifying the use of this payment card.

We may charge the payment card again if the previous attempt failed. You can stop the permission by unlinking the card from your account at any time. This can be done in the account section of our website.

Due to the nature of the clearing system, card payments will be taken immediately.

We accept:

Visa, Mastercard, Apple Pay, PayPal, Google Pay, Klarna, Shop Pay & American Express.

You can pay online, over the phone on 0800 9777 589, or by bank transfer.

If you're trying to pay, but our website won't accept your details, it could be for a few reasons:

1. Check your mobile / banking app

Modern security sometimes requires additional authentication. Check your phone for a confirmation message or way to confirm the order is genuine.

2. Contact your bank

Sometimes banks block online payments for security reasons... such as if you've made several purchases in quick succession. A quick call normally resolves this and allows the order to go through.

3. There's a technical issue with our site

Occasionally, a gremlin may have got into the system and blocks a payment from going through. If you've checked the above and the relevant funds are available, get in touch and we'll get it sorted.

You can save your payment information to your account for faster checkout. However for security reasons, you'll still need to enter the three digits on the back of your card everytime you pay.

You can remove saved payment methods at any time via the account area of our site.

Occasionally we find ourselves having to withdraw an item because it has become damaged, obsolete, or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available. You can choose to cancel and have a refund too.