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Plants
Cactus & Succulents
Desktop Plants
Hanging Plants
Foliage & Greenery
Ivy
Garlands
Green Living Wall
Grass Plants
Large Plants
Office Plants
Pre-Potted Plants
Flowers
Bouquets
Hanging Baskets
Flowering Bushes
Orchids
Patio Tubs
Single Stems
Window Boxes
Trees
Bamboo Trees
Bay Trees
Cedar Pines
Ficus Trees
Flowering Trees
Fruit Trees
Palm & Exotic Trees
Topiary Trees
Hedging
Outdoor
Outdoor Plants
Outdoor Trees
Outdoor Flowers
Accessories
Offers
About Us
Blog
Inspiration
Bathroom
Bedroom
Doorways & Entrances
Kitchen & Dining
Lounge
Garden
Commercial
Other Areas
Pets and Plants Gallery
Help
Coronavirus (COVID-19)
UV Protection
Pre-Orders
Delivery
Returns
Damages
Reviews
Privacy & Cookie Policy
Terms & Conditions
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Blooming Artificial
Help
Returns
Returns
One of the hardest parts of buying artificial plants online is knowing whether you’ll like it in the flesh. We have a variety of images on our website but they will never be a substitute for seeing the real thing. That’s why we offer a market-leading, no quibble 60 day returns policy.
Returning your items
If you are not satisfied or no longer require the artificial plants you have purchased, simply follow the instructions below.
1. Do not use the artificial plants – we will not accept them if they have been used
2. Repackage the item(s) in their original packaging
3. Complete a Returns Request (below)
4. We will contact you within one working day with a returns number
5. Write our returns number on the outside of the box – this will speed up the returns process at our warehouse
6. Return the goods via courier – we recommend comparing prices via
www.parcel2go.com
7. Once received, goods will be inspected and your refund processed within 14 working days
Who pays for return postage costs?
If you are returning the items because you ordered them in error or have changed your mind you will need to cover the postage charge. We recommend using a tracked courier to ensure they arrive promptly and securely at our warehouse.
Do you refund original carriage charges?
If you return the whole order, we will refund the
basic cost
of carriage. This means that if you have paid for standard delivery you will receive a full refund. If you have paid for an upgraded shipping service (next day, rocket or Saturday) you will only receive a partial refund on your original carriage charge.
If you return part of your order, unfortunately we are unable to refund your carriage charge.
Bespoke items
We are not able to accept returns for bespoke or made to order items.
Contact us about a return
What is your reason for contacting us?
General Enquiry
Coronavirus (COVID-19)
Quotation
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Other
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