Track your order

We dispatch most things via FedEx. Occassionally we'll use Royal Mail or for large bulky orders, via a pallet courier. Orders delivered on a pallet are a kerbside delivery service.

If your order arrives and it is damaged, please get in touch. Full details of our damage policy can be found here.

Strictly speaking, if the starter pot arrives slightly cracked or chipped, your artificial product is damaged.

However this starter pot is designed to act as a base for your plant and should be re-potted into something more decorative to help it blend into your home or garden. Once this is done, the original pot is concealed and its job is done.

From both a business and environmental point of view, we tend not to offer replacement products in this case. The costs involved in collecting the defective item, sending replacements, the associated packaging and transport is extreme for what is normally a relatively small issue.

If this scenario occurs, we will normally offer an alternative to a full replacement such as:

• A voucher
• Partial refund
• Reduced price accessory
• Or we are happy to discuss a resolution based on your circumstances.

If you would like to receive a full replacement, this is also an option.

If the pot is completely smashed or the plant has become detatched from its base, please get in touch. We can offer replacements and/or advice on how to repair the product (along with a partial refund).

We want all of our customers to be happy with their purchase, so we will endeavour to be reasonable and flexible when it comes to dealing with damages. In most cases we will go further than the UK law requires of us.

In some cases a small amount of foliage or petals will come loose during transit or while you are dressing the plant. These damage requests will only be upheld if there is substantial, noticeable damage to the product.

Finally, please note that your legal right to reject a product due to damage or unsatisfactory quality does not cover accidental or deliberate damages.

We are not registered for GST, so depending on the value of your order you may need to declare your goods and pay the Goods and Services Tax (GST) which as of May 2023 is 5%. More information and up to date information can be found on the Jersey Government website here.

If you need to pay GST, our courier will contact you once your order has arrived in Jersey.

We do not charge VAT on orders sent directly to Jersey; however we are not able to cover the cost of GST.

As of October 2022, we automatically remove VAT from orders to the Channel Islands before the payment stage of our checkout.

If your delivery address is in the UK, no you will not have to pay any duties.

If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your order reaches your destination country. These and any additional charges for customs clearance are your responsibility. All orders are fulfilled and despatched from the UK.