Operational status: 🟢
We're open and dispatching orders. Find out how we're getting on, internal workloads, and how long order dispatch is at the moment.
Last updated: 8:30am on 12/02/2021 | Overall status: 🟢
Customer service 🟢
We're working remotely so are available via email and live chat.
We're working to add phone lines to this list.
We're dealing with high volumes at the moment, however we aim to respond within 24 hours (Monday-Friday).
Order dispatch 🟢
Operating normally with a reduced workforce and necessary precautions.
In most cases, orders are being dispatched on the same day. However some orders may be dispatched the following day depending on workload / space on the couriers trailer. If you place an order on Friday evening, Saturday or Sunday, we'll endeavour to dispatch your order on Monday. Please check the product page or your invoice for estimated dispatch times.
Delivery to mainland UK addresses is currently 2-3 working days. Other areas (highlands, NI, islands etc) is 3-7 working days.
Deliveries may arrive split across more than one delivery - but all items should arrive within the time frame above.
Deliveries to Northern Ireland 🟠
Following customs changes as a result of the UK's exit from the European Union, deliveries to Northern Ireland may be delayed or disrupted.
In the event your order has not arrived within one week, please get in touch.
We are are able to accept and process returns.
If you would like to return an item please email us and we will advise you of the next steps.
We are currently not able to arrange collections for unwanted items.
Processing returns may take longer than usual due to limited staff on site.