Coronavirus (COVID-19)

Last updated: 8:30am on 12/02/2021 | Overall status:

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  Customer service

• We're working remotely so are available via email and live chat.
• We're working to add phone lines to this list.
• We're dealing with high volumes at the moment, however we aim to respond within 24 hours (Monday-Friday).

  Order dispatch

• Operating normally with a reduced workforce and necessary precautions.
• In most cases, orders are being dispatched on the same day. However some orders may be dispatched the following day depending on workload / space on the couriers trailer. If you place an order on Friday evening, Saturday or Sunday, we'll endeavour to dispatch your order on Monday.
• For accurate dispatch times, please check the product page, your invoice or contact us.

  Delivery

• Delivery to mainland UK addresses is currently 2-3 working days. Other areas (highlands, NI, islands etc) is 3-7 working days.
• Deliveries may arrive split across more than one delivery - but all items should arrive within the time frame above.

  Deliveries to Northern Ireland

• Following customs changes as a result of the UK's exit from the European Union, deliveries to Northern Ireland may be delayed or disrupted.
• In the event your order has not arrived within one week, please get in touch.

  Returns

• We are are able to accept and process returns.
• If you would like to return an item please email us and we will advise you of the next steps.
• We are currently not able to arrange collections for unwanted items.
• Processing returns may take longer than usual due to limited staff on site.

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We are all facing an extended period of uncertainty which is likely to disrupt our daily lives. The Blooming Artificial team have taken steps to mitigate the impact and effect which are outlined below.

This page will be updated regularly as and when the Government updates its advice.

Our Team

The health and safety of our team is paramount. We have taken steps to minimise the spread of COVID-19 by adjusting working patterns and introducing remote working where possible to reduce contact.

Operations

Customer service and shipping operations are currently operating normally.

Deliveries

Our couriers are currently introducing contactless deliveries. During this time, they will knock and step back allowing them to pass items at a safe distance. Signatures will not be required. More information can be found on TNT / FedEx’s website.

Furthermore, Public Health England currently advises that it is very unlikely that COVID-19 can spread through packages.

Equally, we recommend taking all recommended precautions listed on the NHS website.

Goodwill

Over the coming weeks, we will do everything we can to keep our service levels as high as possible, while keeping our team safe.

We really appreciate your custom, support and patience during this time.

Thank you and stay safe.
The BA Team

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