Coronavirus (COVID-19)

Last updated: 16/06/2020 | Status:

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  Customer service

• Working remotely so only available via live chat / email.
• We are dealing with large volumes of emails at the moment, so please expect a response within 24-48 hours.

  Order dispatch

• Operating normally with a reduced workforce and necessary precautions.
• We are currently extremely busy, so expect dispatch within 1-2 days of placing your order. Orders placed over the weekend should be dispatched on Monday.

  Delivery

• Delivery to mainland UK addresses is 1-3 working days. Other areas (highlands, NI, islands etc) is 3-7 working days.
• Deliveries may arrive split across more than one delivery - but all items should arrive within the time frame above.
• Due to delays processing items, the couriers tracking may not indicate the goods have been collected from us. Please disregard this. The items are at the courier hub and are queued for processing and scanning. The tracking will update once the goods are in transit and provide an estimated delivery day.

  Returns

• We are now able to accept and process returns.
• If you would like to return an item please email us and we will advise you of the next steps.
• We are currently not able to arrange collections for unwanted items.
• Processing returns may take longer than usual due to limited staff on site.

  Inbound stock

• Supplier deliveries are being delayed and disrupted at short notice.
• Items that are currently out of stock, may not be available in the stated time frame.
• If you order is affected, one of our team will contact you as soon as possible.

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We are all facing an extended period of uncertainty which is likely to disrupt our daily lives. The Blooming Artificial team have taken steps to mitigate the impact and effect which are outlined below.

This page will be updated regularly as and when the Government updates its advice.

Our Team

The health and safety of our team is paramount. We have taken steps to minimise the spread of COVID-19 by adjusting working patterns and introducing homeworking where possible to reduce contact.

Operations

Customer service and shipping operations are currently operating normally.

Deliveries

Our couriers are currently introducing contactless deliveries. During this time, they will knock and step back allowing them to pass items at a safe distance. Signatures will not be required. More information can be found on TNT / FedEx’s website.

Furthermore, Public Health England currently advises that it is very unlikely that COVID-19 can spread through packages.

Equally, we recommend taking all recommended precautions listed on the NHS website.

Goodwill

Over the coming weeks, we will do everything we can to keep our service levels as high as possible, while keeping our team safe.

We really appreciate your custom, support and patience during this time.

Thank you and stay safe.
The BA Team

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