Coronavirus (COVID-19)

Last updated: 30/03/2020 at 9am | Status:

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  Customer service

• Working remotely so only available via live chat / email

  Order dispatch

• Operating normally with necessary precautions.
• Extremely busy so expect dispatch within 48 hours of placing your order.

  Returns

• Our offices are currently shut, so we cannot accept returns.
• If you would like to return an item please email us and we will advise you of the next steps.
• Our returns window for items ordered since February has been extended for the foreseeable future.

  Inbound stock

• Our offices are currently shut, so we cannot accept deliveries from suppliers.
• Items that are currently out of stock, may not be available in the stated time frame.
• If you order is affected, one of our team will contact you as soon as possible.

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We are all facing an extended period of uncertainty which is likely to disrupt our daily lives. The Blooming Artificial team have taken steps to mitigate the impact and effect which are outlined below.

This page will be updated regularly as and when the Government updates its advice.

Our Team

The health and safety of our team is paramount. We have taken steps to minimise the spread of COVID-19 by adjusting working patterns and introducing homeworking where possible to reduce contact.

Operations

Customer service and shipping operations are currently operating normally.

Deliveries

Our couriers are currently introducing contactless deliveries. During this time, they will knock and step back allowing them to pass items at a safe distance. Signatures will not be required. More information can be found on TNT / FedEx’s website.

Furthermore, Public Health England currently advises that it is very unlikely that COVID-19 can spread through packages.

Equally, we recommend taking all recommended precautions listed on the NHS website.

Goodwill

Over the coming weeks, we will do everything we can to keep our service levels as high as possible, while keeping our team safe.

We really appreciate your custom, support and patience during this time.

Thank you and stay safe.
The BA Team

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