Our standard delivery service costs £5 (free when you spend £75) and takes between 2-4 working days. Upgraded delivery services may be available based on your location.
Some locations may cost extra and take a little longer. For more information visit our delivery page here.
Returns
If the product isn’t suitable or you simply don’t like it, you can return it to us for a full refund.
60 days to return the item to us
You will need to cover the cost of returning the item
Use a courier comparison website to get the best price
For further information or to submit a return request, visit our returns page here.
In the unlikely event that the item arrives damaged, please get in touch with our customer service team.
60 days to return
Not a fan?
We offer a 60-day returns window.
No fuss, no quibbles.
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Fast delivery
Order by 13:50pm, choose 'fast delivery' and we'll dispatch your order today (weekdays only). Delivery is normally on the next working day.
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Reviews & questions
Everything you need to know
Our faux palms are packaged in a very upright manner. It keeps the palm fronds safe during delivery from our place to yours.
To bring your palm to life, you’ll need to arrange these fronds. Sounds complex? Don’t worry… it isn’t.
Starting at the bottom of the foliage, simply bend each frond out. Aim for a gentle curve rather than a harsh angle for the most realistic final appearance. The fronds are wired so may appear a bit stiff. You can be pretty firm to get the desired bend!
What care? With no special dietary requirements or demands for sunlight, you can sit back and relax. All we suggest is giving the leaves a light dusting from time to time with a damp cloth.
To maximise the plants lifespan, we don’t recommend using it outdoors. It’s not UV protected, so may fade, discolour or not get on well with high winds.
For tips on cleaning your faux plant, check out our video below or read our full cleaning guide.
If the roebelinii palm isn't what you're looking for, check out our vast range of perfect artificial palm trees here. You're bound to find the one for you!
Dust, dirt, and debris can take the edge off your gorgeous faux plants. Keeping them clean is easy and needn't be a burden. Find out how in our guide here.
